Support Hub

Expert troubleshooting, on standby.

Renting from B3 means hardware diagnostics, software configurations and OS issues are never your problem. Our technicians are a call away — included with every rental.

< 30 min
Avg. response
99.2%
Resolution rate
24 / 7
Support hours
Same day
On-site SLA
What we cover

Full-stack technical support

From firmware to enterprise software, our team handles the entire technology stack.

Hardware Diagnostics

Component-level checks for CPU, RAM, SSD, GPU and peripherals — with on-site replacement.

OS Recovery & Boot Repair

Resolving Windows boot loops, BSOD, BitLocker, partition errors and macOS recovery.

Software Configuration

Office suite, MDM, business apps, drivers, printer setup and licensing — pre-configured.

Network & Peripherals

Wi-Fi, VPN, printers, scanners, dual-monitor and conference-room setups.

Security & Antivirus

Endpoint protection, firewall configuration, secure data wipe on rental return.

Remote Assistance

Instant secure remote sessions to resolve issues without waiting for an on-site visit.

How it works

A frictionless support flow

01

Raise a ticket

Call, WhatsApp or email — every active rental has a dedicated support channel.

02

Triage in < 30 min

Our team confirms the issue and starts remote diagnostics immediately.

03

Resolve or replace

We fix on-call or dispatch a replacement device the same day across Delhi NCR.